Support - Need some help?

We are here to help!

If you are having trouble installing or configuring EasyITSP, we are one click away! We can install/configure Asterisk and EasyITSP for you.

Our support team is friendly and happy to help with any of your technical issues or enquiries. Please do not hesitate to contact us.

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Installation:

Installation varies upon flavors of Linux and versions of Asterisk.

We prefer the latest stable version of Debian and Asterisk.
You can get Debian at www.debian.org
You can get Asterisk at www.asterisk.org

You can get EasyITSP at lemens-ts.com/easyitsp/download in ISO form or directly from SVN. If you install from ISO it configures Asterisk and Debian for you. Once that is done, here is some configuration help of EasyITSP:

### The best way to learn the system is to hover your
### mouse over the fields. A tool tip will pop up
### and explain the field to you.


### Step 1. If you need to add resellers, you need to do
### that first. Go to the Resellers tab, and add a new
### reseller.


### Step 2. Go into Rates/Trunks tab. Create a new trunk.
### This will add the trunk into Asterisk automagically!
### Here is a sample for the configuration field:
#disallow=all
#host=64.136.174.30
#type=peer
#allow=ulaw
#allow=g729
#context=custom-easyitsp-in-ivr
#insecure=invite,port
#qualify=yes


### Step 3. Go into Rates/Trunks tab. Create a new Call Plan.
### You can also assign a Reseller to the call plan that
### only that Reseller will be able to access.


### Step 4. Go into Rates/Trunks tab. Create a new Rate Card.
### A sample of a Callplan/Rate Card setup is below.
### Please study it carefully.


#Rate cards:
#Int-USA (1573.,1574.,1575.) (On rate card: Yes/No Strip 1)
#Int-SouthAfrica (27082.,27083.,27084.) (On rate card: Yes/No Strip 27)
#Int-UK (4423.,4424.,4425.) (On rate card: Yes/No Strip 44)
#Loc-USA (573.,574.,575.)
#Loc-SouthAfrica (082.,083.,084.)
#Loc-UK (23.,24.,25.)


#Callplan - USA
#Assigned Rate Cards (Loc-USA, Int-SouthAfrica, Int-UK)


#Callplan - South Africa
#Assigned Rate Cards (Int-USA, Loc-SouthAfrica, Int-UK)


#Callplan - UK
#Assigned Rate Cards (Int-USA, Int-SouthAfrica, Local-UK)


### Step 5. Go into Rates/Trunks tab. Either manually add
### Rates, or Upload Rates.


### Step 6. Go into Customers tab. Create a new customer.
### You can also assign a Reseller to the customer.


### Step 7. Go into DID's tab. Create a new DID Provider.


### Step 8. Go into DID's tab. Add a new DID to the DID
### provider.


### Step 9. Go into Phones tab. Create a new phone.


### Step 10. If it is a business customer, you can add
### ringgroups, ringgroups phones, and exten maps. Exten
### maps is my way of allowing multiple business's to use
### the system as Hosted PBX. 2 business's could both use
### the extension 1000 on the same system using exten maps.


### Step 11. Go to settings. Modify whatever you need here,
### there are detailed descriptions on what each setting
### means
.

### Step 12. You should now be able to make calls between
### phones and out your DID provider!


We have created an installation video, in 2 parts.
Part 1
Part 2

Troubleshooting:

Check back for troubleshooting tips as we get them

Billing:

We have found an excellent merchant to deal with, with a great API. We would love to integrate the API into EasyITSP for automated billing, if you would like this feature please contact us. Or if you would like to use the merchant, contact us and we will give you contact information to the right consultant.